Service standards

Client service quality - is a top priority and a competitive advantage of FxCompany. We do our best for you to get a competent answer to your question around the clock* in the shortest time.

The Company management pays maximum attention to keeping client service standards, that’s why we can guarantee you maximum attention from our employees.

№	Оperation	Execution standard*
1	Call waiting time on the client support telephone-line	Not longer than 3 minutes
2	Reply waiting time in the client support on-line chat	Not longer than 3 minutes
3	Reply waiting time to an e-mail sent to client support service	Not longer than 3 hours
4	Reply waiting time to a message sent to client support service via ticket system	Not longer than 1 hour
5	Reply waiting time to a message sent to financial department via ticket system	Not longer than 1 hour**
6	Reply waiting time to partnership department to a message sent via e-mail or ticket system	Not longer than 1 hour**
7	Consideration time for a claim sent via ticket system	Not longer than 48 hours
8	Client or partner account authorization**after reviewing the documents	Not longer than 1 hour
9	Adding client or partner details **	Not longer than 1 hour

*- for working days
** - for working hours of the department

Right now you can

Become a client

Become a partner

Let the Administrator know about irregularities in the service standards execution

If you have questions contact us and we will be glad to answer them.

Open free demo account

Open live account

Fund my account

Our mission and goals

Service standards

About FxCompany	Trading Services	Accounts	Analytics	Education	For partners	Community

Our mission and goals Management address Service standards Company news Special offers Contacts	Trading Software Contract specification CFD Dividends VIP programm	Demo account Real account Documents Deposit/Withdrawal Ways	Economic Calendar Reviews Technical analysis Holiday calendar World interest rates	Introduction in Forex trading Basic concepts	Introducing broker Regional Representative Client Attraction Software	Contests

The website materials are protected by the international copyright laws. Copying or distribution without prior written permission of FxCompany Ltd is prohibited.

© FxCompany 2004-2011			About risks	Confidential policy